Radio Stations Urged to Understand and Love their Listeners

The Asia-Pacific Institute for Broadcasting Development (AIBD) and Radiodays Europe/RCS Pre-summit workshop on  “A Sound Future-Creating Engaging Content on all Platforms”  A winning strategy for radio stations must consider the listener, brand. Content and promotion.

They must learn to understand and love their listeners who, after all, decide the shape of their brand. “ Everything a radio station does in the air must be entertaining, useful, interesting to their listeners, and connecting to their heart, head and hand,” says Francis Currie, international radio consultant, trainer and coach, UK.

Mr Currie spoke at the AIBD/Radiodays Europe/RCS Presummit workshop on “A Sound Future-Creating Engaging Content on all Platforms, held on 5 June 2017 in Qingdao, China. Some 31 participants from 16 countries in Asia-Pacific and Africa attended the workshop.

In his presentation, he emphasised that in the radio world, the hero is the listener and effective content can only be produced if you know who it is intended for.

“The brand is inside the listener, and the job of content people is to make sure they create the right feeling in their target listeners. Successful criteria for a brand requires that it be legitimate, relevant, distinctive and consistent,” he said.

if you’re designing a brand, Currie suggested to ask what should people think and feel about your radio station. He also said to talk to the listeners on air, and through marketing, sponsorships, events, social media and calls.

On the product, he cited radio’s four building blocks, namely; music, personalities, entertainment and information.

“ Music is premium content,” he said, and listeners must love the music a radio station plays.
He added that choosing the wrong music and the presenter talking too much will produce a disconnect between the station and its audience.

Francis Currie also urged radio stations to follow the principle that emotion beats logic. Engaging emotionally with the listener is important for the brand and the presenters.

He also cited the importance of preparation and planning for good content and effective presenters.

In constructing content, he identified four key factors. These are the tease that stimulates, engages and challenges; the hook that cuts through the clutter and grabs the listener’s attention; the main content that brings to life a simple story, uses sensory language and active verbs; and pay off or end of the content that should have high impact, a punch line and call to action.

A Microsoft study finds the average human attention span is now 7 seconds and it is important, for radio stations, Francis Currie said, to work hard on these factors to keep their loyal listeners and attract new ones.

He added that adding value to the content requires creativity, which he describes as the secret sauce of compelling content

“One thing about creativity is that if you want different output get different input, “ he said. Content producers must get out of their routines to get new stimulation in life that can engender new and fresh conten

Finally, Mr Currie stressed the power of promoting the radio station and its programmes. Most listeners miss most of what radio stations do most of the time, he said, and it is important that programmes are recycled, reversed, repurposed and re-promoted to enhance their reach and popularity.

BNNRC@AIBD Asia Media Summit 2017

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AHM Bazlur Rahman-S21BR is Chief Executive Officer and founder Secretary of Bangladesh NGOs Network for Radio and Communication (BNNRC). He has more than 20 years experience in leveraging community media and right to communication to create successful policy advocacy in Bangladesh in line with community media development. His areas of expertise straddle community media policy advocacy, training, project management especially in the area of community media. He founded Bangladesh NGOs Network for Radio and Communication (BNNRC). BNNRC Devoted Entirely to Promote Community Media for Development (CM4D). BNNRC Leads Supports and Advocates for the Initiators to actively provide independent community broadcasting in Bangladesh since 2000. BNNRC represent the community electronic media sector to Government, Industry, Regulatory Bodies, Media, Academia and Development Partners from 2000. The BNNRC provides leadership and support for rural initiators to facilitate independent electronic community broadcasting services and to build and strengthen rural communities. He actively works to improve recognition of the community electronic media sector [Community Radio | Community TV | Community Film] & its work in and involvement with the communities it seeks to serve. BNNRC's outreach extends to local, national and international forums for communicating Knowledge for Development (KM4D). In this backdrop, communication is recognized as an essential human need and, therefore, as a basic human right. Our working strategies are: 1. Communicating on the Public Sphere: The role of communication and media in exercising democratic political participation in society 2. Communicating Knowledge: The terms and means by which knowledge generated by society is communicated, or blocked, for use by different groups. 3. Civil Rights in Communication: The exercise of civil rights relating to the processes of communication in society & 4. Cultural Rights in Communication: The communication of diverse cultures, cultural forms and identities at the individual and social levels. BNNRC now strives for the following core interventions to contribute in achieving 6th five Years Plan, UN World Summit on the Information Society (UN WSIS) Action Plan and Millennium Development Goals (MDGs) through: Right to Information- RTI for ensuring improved livelihood of the marginalized ICT for Development- ICT4D for Bridging the Digital Divide in rural areas & Community Radio/Community TV/ Community Film for amplifying voices for the voiceless and Amateur Radio for Disaster Risk Reduction He graduated from University of Dhaka and Post graduated from Asian University of Bangladesh in the field of Social Science (MSS) in Government & Politics and Participated in certificate course on Development Management by Participatory Research in Asia (PRIA) New Delhi, India He currently founder member of Bangladesh Working Group on UN World Summit on the Information Society (UN WSIS) headed by Bangladesh Government, Community Radio Monitoring Committee of Ministry of Information, People’s Republic of Bangladesh, founder member of Bangladesh UN Internet Governance Forum( UN IGF) Headed by Minister, Ministry of Information, Multi-stakeholder Steering Group Members of Asia Pacific Regional Internet Governance Forum (AP-RIGF) & Distinguish Fellow, Center for e-Parliament Research. Contact: ceo@bnnrc.net www.bnnrc.net